Training

LINK Learning trainers are able to draw on more than 25 years of experience in the design, development and delivery of educational programs for a variety of public, private and not-for-profit sector clients. This experience is founded on formal qualifications possessed by our staff (including PhDs and Masters of Education and Leadership) and is supported by rigorous and up-to-date research for each and every training program which we deliver.

LINK Learning's approach to training is based on the following key elements:

Tailored interventions

Although LINK has designed and developed a number of "off the shelf" training packages, our preference has always been to customise training programs in consultation with the client. This ensures that learning and development is targeted to specific client needs, ensuring a positive return on investment.

 

The 70:20:10 model

The 70:20:10 model for learning and development1 posits that 70% of learning is role-based, and occurs on the job; 20% of learning is network-based, and occurs through coaching and mentoring; and 10% of learning is achieved through formal training. LINK therefore emphasises the importance of transferring learning from the training room to the workplace, and offers ongoing formal and informal support to training participants after the completion of each training course.

 

Experiential learning

LINK training courses are heavily interactive; participants are given numerous opportunities to put into practise the skills and knowledge which they have acquired.

LINK takes great pride in the quality and value of the course materials which we provide to participants. Our workshop manuals are specifically designed to assist with the transfer of learning from the training room to the workplace, and include self-paced learning resources to ensure that the learning process continues after the training course has ended.

 

Track Record

LINK Learning has designed, developed and delivered training programs on a variety of subjects, including:

  • APS Values
  • Communication
  • Assertiveness
  • Conflict Resolution
  • Client Management
  • Coaching and Mentoring
  • Audit Client Interview Skills
  • Strategic Relationships
  • Executive Leadership
  • Manager as Coach
  • Business Innovation
  • Workshop Facilitation
  • Customer/Client Service
  • Strategic Thinking
  • APS Values
  • Train the Trainer
  • Implementing Initiatives
  • Influence and Persuasion
  • Personal Efficiency
  • Innovative Thinking

 

Our past clients have included:

  • ACT Principals' Association
  • AirServices Australia
  • Attorney-General's Department
  • Australian Bureau of Statistics
  • Australian Customs Service
  • Australian Government Land and Coasts
  • Australian Quarantine Inspection Service
  • Australian Competition and Consumer Commission
  • Australian National Audit Office
  • Australian Navigators
  • Australian Public Service Commission
  • Capital Football
  • Centrelink
  • Child Support Agency
  • Department of Defence
  • Department of Education, Employment and Workplace Relations
  • Department of Finance and Deregulation
  • Department of Human Services
  • Department of Immigration and Citizenship
  • Food Standards Australia and New Zealand