Performance Management

Performance Management Training

LINK designs, develops and delivers state-of-the art Performance Management training. We know how to address performance and performance management issues, in the training environment. Our research, experience and understanding of the various elements of performance management, including Agreements, Ratings, Measurement, Feedback and Rewards, enables us to design and deliver training solutions for all staff and management levels within your organisation.

Performance Management Consulting

Performance Management Optimisation occurs when an organisation aligns its performance management elements into one strategic and unified model. Performance management processes include a number of elements: agreements, ratings, measurement, feedback and rewards. Each of these should have  a performance aspect (i.e. how well the employee has performed) and a development aspect (i.e. where the employee is at in their capability development journey). The best performance management processes have an 80:20 ratio of informal to formal activities.

Unfortunately, despite much rhetoric that "people are our greatest asset" many performance systems fail to develop staff. When this is the case, staff are not motivated to participate properly in either the formal or informal processes. Performance agreements can lack detail, assessments can become ‘tick-and-flick’ and feedback can be nothing more than half-yearly ‘niceties’ so as to avoid conflict.

Fortunately, it doesn’t have to be this way! LINK has developed an integrated approach to performance management that is about both business success and people development, and motivates both staff and supervisors. The key to LINK’s optimisation model is the organisation’s Capability Framework. Through this database, key HR functions can be aligned, thereby making the performance management process more central to the development of staff and the success of the organisation. This connection is illustrated in the following diagram:

 

 

Track Record

LINK is at the forefront when it comes to changes in performance management within the Australian Public Service. We design performance management processes that reflect and encourage a true partnership between the employee and the organisation, and we deliver state-of-the-art training. LINK personnel have provided this service to a number of clients, including:

  • The Australian Quarantine and Inspection Service (AQIS) – design and delivery of Performance Management training for AQIS supervisors.
  • The Australian Bureau of Statistics (ABS) – the design and delivery of Performance Management training as a key part of the organisation’s EL1 and EL2 Executive Development And Coaching (EDAC) Program.
  • The Department of Education, Employment and Workplace Relations (DEEWR) - the design and delivery of Performance Management training as a key part of the organisation’s APS6 to SES B1 Leadership Development.
  • Australian Fisheries Management Authority (AFMA) - the design and delivery of Performance Management training as a key part of the organisation’s Leadership Development Program
  • The Australian Customs Service - the design and delivery of Performance Management training as a key part of the organisation’s ongoing leadership learning program.
  • Executive ‘Performance Management’ Coaching for a number of APS Leaders, including those from The Department of Finance and Deregulation, The Department of Education, Employment and Workplace Relations, The Australian Bureau of Statistics, The Bureau of Rural Sciences, the Australian National Audit Office and Defence.
  • The Department of Defence – the design of a capability framework for their Job Families, together with an implementation plan to leverage this capability data into other HR processes such as performance management.
  • The National Archives of Australia - the design and delivery of a capability framework, mobility program, and learning & professional development strategy, which will enhance performance management practices and outcomes across the organisation.
  • The Department of Education, Employment and Workplace Services - the integration of a IT career capability framework into an annual performance management program.

Case Study: The Department of Education, Employment and Workplace Relations, Employment Systems Group

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